1. Purpose
The purpose of this Privacy Policy is to:
- Inform website users how their personal information is collected, used, stored, and protected.
- Explain the rights of data subjects in relation to their personal information.
- Ensure transparency in how personal information is processed.
- Demonstrate compliance with POPIA and other applicable laws.
This policy applies to all personal information collected through the Company’s website, including information collected via contact forms, service enquiries, subscriptions, and cookies.
2. Scope
This policy applies to:
- All visitors and users of the Company website.
- All personal information collected electronically through the website.
- All employees, contractors, and service providers who process personal information on behalf of the Company.
3. Definition of Personal Information
Personal information refers to any information relating to an identifiable, living natural person or an identifiable, existing juristic person, including but not limited to:
- Names and surnames.
- Email addresses.
- Telephone numbers.
- Physical or postal addresses.
- IP addresses and online identifiers.
- Any other information voluntarily provided by website users.
4. Collection of Personal Information
The Company may collect personal information when users:
- Complete online contact or enquiry forms.
- Subscribe to newsletters or updates.
- Request products or services.
- Communicate with the Company via the website.
- Browse the website through cookies and analytics tools.
Only information that is adequate, relevant, and not excessive for the intended purpose will be collected.
5. Use of Personal Information
Personal information collected through the website may be used for the following purposes:
- Responding to enquiries or requests.
- Providing products or services.
- Communicating with users regarding services or updates.
- Improving website functionality and user experience.
- Complying with legal and regulatory requirements.
Personal information will not be used for purposes unrelated to the original reason for collection without obtaining the user’s consent, unless permitted or required by law.
6. Lawful Basis for Processing
The Company processes personal information based on one or more of the following lawful grounds:
- Consent from the data subject.
- Performance of a contract or taking steps prior to entering into a contract.
- Compliance with a legal obligation.
- Legitimate business interests, provided such interests do not override the rights of the data subject.
7. Disclosure of Personal Information
The Company will not sell, rent, or trade personal information to third parties.
Personal information may only be disclosed to:
- Employees or authorised representatives who require access for legitimate business purposes.
- Third-party service providers who process information on behalf of the Company and are bound by confidentiality and data protection obligations.
- Regulatory or law enforcement authorities where required by law.
8. Security Safeguards
The Company implements appropriate technical and organisational measures to protect personal information, including:
- Secure servers and encryption where appropriate.
- Access control and authentication measures.
- Regular system and security reviews.
- Limiting access to personal information to authorised personnel only.
While all reasonable measures are taken, the Company cannot guarantee absolute security and users acknowledge that information is provided at their own risk.
9. Retention of Personal Information
Personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected, unless:
- A longer retention period is required or permitted by law.
- The information is required for lawful business purposes.
Once personal information is no longer required, it will be securely deleted or anonymised.
10. Data Subject Rights
In terms of POPIA, data subjects have the right to:
- Request access to their personal information.
- Request correction or deletion of inaccurate, irrelevant, or excessive information.
- Object to the processing of personal information.
- Withdraw consent at any time.
- Lodge a complaint with the Information Regulator of South Africa.
Requests must be submitted in writing to the Company using the contact details below.
11. Changes to this Privacy Policy
The Company reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Any material changes will be published on the website, and continued use of the website constitutes acceptance of the updated policy.
12. Contact Details
For any questions, requests, or concerns relating to this Privacy Policy or the processing of personal information, please contact:
Information Officer: Michael Gonsalves – Legal and Compliance Manager
Email: Michael.gonsalves@detectunit.com
Telephone: 011 453 4115